ITSM Processes

The following describes the Servicely out-of-box ITSM processes, including details on all Tables, Fields, and Workflows.

NOTE: Your instance of Servicely may not look the same as the out-of-box processes, this is because customers often configure the system to meet their specific process and workflow requirements.

• Incident management
• ITSM Request management
• Ticket management
• Problem management
• Change management
• ITSM permission and roles