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Password reset

Password reset

Owned by Thomas Legowo
Dec 08, 2022

 

This functionality is applicable for users using Servicely authentication (not SSO)

 

Activation

 

To activate password reset function:

  1. Activate Application Property “system.password.reset.enabled” by setting it to true.

2. Activate the following Outbound notification records:

 

Name

Purpose

Name

Purpose

PasswordResetRequest

Used to send password reset link to the email address attached to the user account that requires password reset.

PasswordResetSuccess

Used to send confirmation email to the email address attached to the user account that requires password reset.

 

Use

 

You may use the password reset function two different ways

 

From login page

 

  1. Click on the “Forgot your password?” link

2. Provide the username of the user account requiring password reset, i.e. your username

3. Click on the “Send link to reset password” button.

4. You’ll receive an email with a link that will take you to the page where you need to provide new password for your user account. Then click on the “Set new password” button.

 

From homepage when you are already logged on

 

  1. At the top banner of Servicely webpage, expand on the menu that has your first name on it and click on the “Reset password” link.

 

2. You will then need to provide your new password on this page. Then click on the “Set new password” button.

 

Servicely Documentation